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Keynote Lecture

IC3K is a joint conference composed of three concurrent conferences: KDIR, KEOD and KMIS. These three conferences are always co-located and held in parallel. Keynote lectures are plenary sessions and can be attended by all IC3K participants.

Knowledge Engineering through Process Mining - The Practice

Linda Terlouw
ICRIS Consultancy, Antwerp Management School, Avans University of Applied Sciences, Nyenrode Business University
Netherlands

Brief Bio
Dr. ir. Linda Terlouw holds both an MSc in Computer Science and an Msc in Business Information from the University of Twente. Her PhD research focused on modularization of organizations and IT systems using Enterprise Ontology and Service-Oriented Architecture. At the moment she is mainly working on data science (e.g. forecasting), data visualization and process mining (www.processminingfactory.com). Before she started her own company, Icris, she worked for IBM and Ordina (a large Dutch consulting firm). Clients she has been working for include several Dutch water suppliers, a large municipality, several factories, and the Ministry of Defense. She is lector (professor) at the Avans University of Applied Sciences and teaches at Nyenrode Business University and Antwerp Management School.

Abstract

Large organizations often lack insight into the performance of their business processes, making it difficult to improve them. Process mining is an interdisciplinary field combining techniques from business process management and data science. It can, for instance, be used to check compliance of processes and to gain insight into bottlenecks in business processes. This lecture focuses on the problems and successes encountered in the practice of process mining. The main message is illustrated by various practical experiences.