Keynote Lectures

Knowledge Engineering through Process Mining - The Practice

Linda Terlouw ICRIS Consultancy, Antwerp Management School, Avans University of Applied Sciences, Nyenrode Business University Netherlands

Brief Bio
Dr. ir. Linda Terlouw holds both an MSc in Computer Science and an Msc in Business Information from the University of Twente. Her PhD research focused on modularization of organizations and IT systems using Enterprise Ontology and Service-Oriented Architecture. At the moment she is mainly working on data science (e.g. forecasting), data visualization and process mining (www.processminingfactory.com). Before she started her own company, Icris, she worked for IBM and Ordina (a large Dutch consulting firm). Clients she has been working for include several Dutch water suppliers, a large municipality, several factories, and the Ministry of Defense. She is lector (professor) at the Avans University of Applied Sciences and teaches at Nyenrode Business University and Antwerp Management School.

Abstract

Large organizations often lack insight into the performance of their business processes, making it difficult to improve them. Process mining is an interdisciplinary field combining techniques from business process management and data science. It can, for instance, be used to check compliance of processes and to gain insight into bottlenecks in business processes. This lecture focuses on the problems and successes encountered in the practice of process mining. The main message is illustrated by various practical experiences.

The Role of Software Operation Knowledge in Software Ecosystems

Slinger Jansen Utrecht University Netherlands

Brief Bio

Slinger Jansen is a senior researcher at the Department of Information and Computer Science at Utrecht University. He is one of the leading researchers in the domain of software ecosystems and co-founders of the International Conference on Software Business, the Workshop on Ecosystem Architecture, and the International Workshop on Software Ecosystems. He is lead editor of the book “Software Ecosystems: Analyzing and Managing Business Networks in the Software Industry” and of several others. Besides his academic endeavors he actively supports new enterprises and sits on the boards of advisors of several start-ups, one of which is ThinkEcosystems.com.

Abstract
Increasingly, software producing organizations collaborate in networks that have become known as software ecosystems. The intricate structures of platforms upon platforms enable rapid innovation like never before. In this talk, we explore how these platforms collect knowledge about the platform itself, the applications running on it, and the end-users that make use of these applications. Through examples and case studies is shown that software operation knowledge in software ecosystems is essential for creating better software, happier users, and more productive developers.