Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a casino listed on this site? Here's how to reach Online Casinos and what to expect once you do.
How to Reach Us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the casino name, the page you were reading, and the specifics of your question — so we can look into it properly. We typically reply within 48 hours, though busier periods may take a little longer.
What We Can Help With
- Review accuracy: If a bonus offer, payout speed, or licensing detail we've published looks out of date, tell us — offers and terms at casinos such as Raging Bull, Uptown Aces, and Ignition change regularly, and we'd rather correct it fast than leave stale information up.
- General questions: New to online gambling and unsure how bonus wagering requirements or withdrawal verification works? We can point you toward the relevant guidance on this site or answer directly.
- Site feedback: Found a broken link, a confusing table, or a typo? Let us know the exact page and we'll fix it.
- Player experiences: If you've played at a casino we cover — whether the payout was smooth or the process took longer than advertised — your real-world experience helps us keep our rankings honest.
What We Can't Do
We're an independent comparison site, not a casino operator, so there are limits to what we can resolve directly:
- We can't process deposits, withdrawals, or account verification — those requests go to the casino you played at, through their own customer support channels.
- We can't intervene in a dispute over a specific bonus, wager, or withdrawal decision. Each licensed casino has its own support team and complaints process for that.
- We can't offer legal advice on state-by-state gambling regulations. For that, your state's gaming authority is the right point of contact.
If You Need Support With a Casino Account
If your query is about a live account — a delayed withdrawal, a bonus that didn't credit, or identity verification (KYC) documents — contact the casino directly through the support channel listed on its own site, usually live chat or email. Keep records of your communication in case you need to escalate a complaint later.
Responsible Gambling Support
If gambling has stopped being enjoyable or is affecting your finances or wellbeing, that's worth acting on before contacting us about anything else. Our Responsible Gambling page covers deposit and time limits, self-exclusion programs, and links to state and national support services.
Before You Get in Touch
A few things that help us help you faster:
- Include the exact page URL or casino name your question relates to.
- If it's about a bonus term, quote the term you're asking about rather than paraphrasing it.
- Screenshots are useful if you're reporting a display error or broken feature on the site.
For more on how our rankings and reviews work, including our editorial standards, see our About Us page. If you're outside GamStop coverage or looking for alternative UK-facing options, that's covered separately on our Non GamStop Casinos page. Full site terms are available on our Terms and Conditions page.